Last updated November 17, 2020

Privacy Policy

"That's Why", a product operated by Astronatic, provides performance monitoring services for web applications. We are committed to protecting the privacy of our customers, and their users. This document serves as a description of our practices in handling data. Please make sure you have read these terms before making use of this site. You should not register for the site if you do not agree to these terms. If we make any changes to this document, we'll notify you through site or email. Continuing using our site means you accept these new terms. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us.

Data we collect

Disclosed Information

When registering on our website, you are asked to disclose some personal information regarding you or your company. The following may be included in the information we collect: Name, email, phone number, billing address, contact preferences etc.

Collected as a service

In order to provide our services, "That’s Why" collects data of users on behalf of our customers. No Personal Identifiable Information (PII) will be included in this data.

Automatically Gathered

Some information we collect when you visit, is collected automatically. This information does not make you personally identifiable but may include some usage information (device, browser, operating system, country, visited urls). This information is mainly required for operation of our Website.

Data usage

The information we gather is only used for purposes based on legitimate business interests and or the providing of our services. Below is described how the information we gather is processed for these goals. Your personal data is used in the following ways:

• To facilitate account creation and logon process
• To request feedback
• Provide support
• To update you on our latest terms, conditions or policies
• To keep our services secure
• To comply with legal requirements
• To respond to legal requests
• To provide our services
• To fulfill your order
• Other business purposes (e.g. data analysis of our users)

Do we share data?

There are some situations in which we share your information, these situations are:

• To comply with laws
• To provide you with our services
• To fulfill business obligations
• To protect your rights
• On your consent (with specific purpose)

These certain companies, “sub-processors”, will only receive information under GDPR, we have linked to their GDPR policies below.

Cloudflare
Digital Ocean
Google
Forge

Cookies

We may use tracking technologies like cookies to collect and store your information. We use login cookies, session cookies and anonymised analytics.

Data Retention

We will store your information for as long as is required for providing our services or other purposes described in this privacy notice unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.

Targeted Users

The targeted users for this product are adults. By agreeing to this privacy policy, you acknowledge you are aged 18 years or older. If we get notice of a user that is supposedly under this age, we will deactivate their account until proven otherwise (through identification).

Account Information

If at any moment you would like to look into the data we have stored on you, or have the account deleted, you can contact our support. Per first possibility, as long as we are complying with legal requirements, we will fulfill your request.

Ownership

We may at any time decide to alter, amend, modify, or terminate the site, any functionality or portion of it, all in our sole discretion, and you understand that there is no guarantee that the site or any portion or functionality of it will continue to operate or be available for any particular period of time.

If you wish to unsubscribe from our mailings you can either click the unsubscribe button at the end of each newsletter, or you are free to contact our support and we will handle it for you.

Updates to this notice

This privacy statement can and will be updated from time to time to comply with (new) legal requirements. You will be notified as a customer through email about these changes. The updated version is in effect as soon as it is publicly available (whether through site or mail).

Questions?

If you have questions or comments about this notice, you may email us at [email protected]. If you have questions or comments about your privacy rights, you may email us at [email protected].